Shipping policy

Last updated: October 8, 2026

Where we ship

We ship within the United States. We don't ship internationally at this time.

Laws on hemp-derived products differ from state to state. We don't ship to places where we know our products are not allowed, and we'll cancel and fully refund any order we can't legally deliver. All orders are for adults 21 and older.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding US holidays). Orders placed on a weekend or holiday are processed on the next business day.

Shipping rates and delivery times

Shipping options and rates are calculated at checkout, based on your address and order. Once shipped, most orders arrive within 2–7 business days. Delivery times are the carrier's estimates and aren't guaranteed.

Tracking

When your order ships, we email you a tracking number.

Address accuracy

Please check your shipping address at checkout. If you notice a mistake, email us right away: we can change the address only before the order ships. We aren't responsible for orders delivered to an incorrect address entered at checkout.

Lost, stolen or damaged packages

If your tracking shows your order as delivered but you can't find it, check with neighbors and your local post office, then contact us within 14 days of the delivery date and we'll help with a claim with the carrier.

If your order arrives damaged, or with the wrong items, email us within 7 days of delivery with your order number and photos. We'll send a replacement or refund the affected items, including shipping.

Questions

Email info@livextracts.com, or use our Contact page.