Refund policy

Last updated: October 8, 2026

Returns

You can return unopened, unused products in their original sealed packaging within 30 days of delivery for a refund.

For safety and quality reasons, we can't accept returns of opened or used products, unless the product arrived damaged or defective, or isn't what you ordered (see below).

How to start a return

Email us at info@livextracts.com with your order number and the items you want to return.
We'll reply with the return address and instructions. We can't accept returns sent without contacting us first.
Send the items back in their original packaging. Return shipping is paid by the customer, unless the return is due to our error. We recommend a trackable shipping service.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few more days to show it. Original shipping charges aren't refundable, unless the return is due to our error.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and photos. We'll send a replacement or refund the affected items at no cost to you, including shipping.

Cancelling an order

To cancel an order, email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, the return policy above applies.

Exchanges

We don't offer direct exchanges. Return the unopened item for a refund and place a new order.

Questions about a charge

All sales will appear as Livextracts on your billing statement. If you have a question about a charge, contact us first: we reply within 1–2 business days and will work with you to resolve it.